We are proud to share with you direct feedback our clients have shared with us about our service. Every one of our clients is mailed a "Performance Review" feedback form after settlement of their loan. This gives every client the opportunity to anonymously (if chosen) provide us with their thoughts on our service.
Percentage of clients who feel we understood their needs = 98%
Percentage of clients who feel they received clear explanations = 96%
Client rating of our presentation and professionalism = 98%
Client rating of our overall communication quality = 98%
We are rated at 98% for delivering on client expectations
This information comes from a sample of our past 100 client surveys.
"Easy process. Jon found us the exact type of loan we needed. Will recommend Jon to all of our friends" DB & LB - Croydon, VIC
"We cannot thank you enough for the time, the energy and the overall customer service. We couldn't have done it without you" JB & JM -Boronia, VIC
"The finance part of buying my first home became the simplest part - complete confidence in your advice and assistance" LA - Pascoe Vale, VIC
"Good efficient service. Always very prompt in returning our calls and answering queries" PC & JW - Cheltenham, VIC
"Thanks heaps for the awesome service and assistance throughout the entire process" PH & MH - Ferntree Gully, VIC
